Frequently Asked Questions

I didn’t receive an email confirmation after placing an order?

After each order we send a confirmation email. If you’ve not received this email within 5 minutes of placing your order it may be worth checking your email’s spam folder as occasionally they can be sent there by accident. If you can’t find your confirmation email in your spam folder please contact us. We will then send you a copy of your receipt.

It is safe to order online?

You can be assured that shopping with Posture Lab is safe! We are a business that will always put customers first and our mission is to make you feel confident and satisfied with our service and our product. We use SSL security to ensure your information is safe. 

What happens if the Posture Corrector I want is out of stock?

If the corrector is out of stock, don’t worry. Contact us quickly and we can inform you when our next inventory will be available.

What shipping do you use?

We use Australia Post eParcel. Fast, flexible, and a tracking number will be provided. For any other shipping information, visit our Shipping page here.

What if I don’t like the posture corrector when I receive it?

Do not worry about it, send it back to us for a full refund within 30 days. Easy. It’s important that you are happy with your purchase, so please contact us to assist you or visit our Exchanges & Refunds page for more information.

Is Posture Lab easy to use? 

It sure is, as long as you follow the instructions provided, you’ll be helping your back in no time.

How long do the posture correctors last?

Well, our aim is to make them last as long as possible. The material is strong and durable, so this should last you many years.

Can I wash my posture corrector

Our correctors are made from cotton, polyester and nylon, all of which are not machine washable. There are also plastic clasps, therefore it is advisable to hand wash. These are not for Machine washing. 

Is Posture Lab safe? 

Yes, Posture Lab is completely safe assuming you follow all instructions and guidelines.   

What is Posture Lab made of?

For this information, please head to our home page and scroll down to specifications for a breakdown of materials. 

How do I know what size is best?

The best way to know what size will be suitable for you is to measure the circumference of your chest. To do this, place one end of the tape measure at the fullest part of your chest and wrap it around (under your armpits and back to the front) to get the measurement in inches or centimetres.